How do Website Care and Website Manage differ?
Website Care focuses on technical upkeep and includes 30 total minutes of minor technical fixes each month. Website Manage adds supplied content and product updates within 120 total minutes monthly, including eligible store technical care. Website Manage Plus increases that combined allowance to 240 total minutes. Scheduled care checks are included separately; lower-tier time is not added again.
Does Website Care include hosting or domain renewal?
No. Hosting, domain registration or renewal, business email and premium licences are separate unless the written agreement expressly includes them. Existing provider accounts and renewal responsibilities are checked during setup; paying for care does not automatically renew an external service.
Can an existing website or online store join?
Yes, subject to platform suitability, access and a condition check. Commerce Care is a store-specific technical option; Website Manage also includes eligible store technical care. Pre-existing malware, major repair, migration, custom runtimes and unsupported integrations need a separate scope. Existing private agreements remain intact.
What does a response target mean?
It is the target for the first human acknowledgement, not a promise that every issue will be resolved in that time. Support hours are Monday–Friday, 09:00–18:00 Asia/Beirut, excluding public holidays. Automated monitoring can run continuously without implying a continuously staffed team.
What uses the monthly work allowance?
The plan identifies the minor fixes, supplied content or product changes and existing-template work that can use its allowance. Time resets each month, including on annual billing, and unused time does not roll over. New features, redesigns, order fulfilment and original copywriting are separate unless explicitly included.
Can you manage the website and SEO together?
Yes. Managed Growth combines Website Manage and SEO Local for one supported website or eligible store, with one coordinated report. The management and SEO deliverables keep their stated limits; it is not unlimited development or a guarantee of search results.