60 total minutes monthly for the stated fixes/edits. Scheduled care checks are included separately. Lower-tier time is not added again.
CARE / THE FULL SCOPE
Commerce Care
Ongoing care for your online store.
$99/month
Billed monthly in advance
Setup: $0 when your healthy site is ready for care. If onboarding is needed: from $99 / website or $149 / store, agreed first.
$99/month · billed monthly in advance
$1,089/year · paid annually in advance
$90.75/month equivalent, paid annually. This is not a monthly payment option.
Monthly or annual payment in advance.
All prices USD, excluding applicable taxes.
4 business hours for site-down or blocked checkout; 1 business day for routine requests. Acknowledgement during support hours, not a resolution guarantee.
Monday–Friday, 09:00–18:00 Asia/Beirut, excluding public holidays. 24/7 monitoring is not 24/7 staffed support.Setup: $0 when your healthy site is ready for care. If onboarding is needed: from $99 / website or $149 / store, agreed first.
Initial suitability check required. Cleanup, migration and unsupported systems are separately quoted.EVERY INCLUDED LAYER
The work,
in detail.
Everything in Website Care
- Platform-appropriate maintenance, reporting and recovery checks
- Up to 10 GB protected backup data and 30 daily recovery points
Store health
- Weekly store software and extension update review where customer-managed, with staging checks for applicable changes
- Monthly product, cart, checkout and order-email flow tests
- Payment-gateway availability checks without live charges; test transactions only in an authorized test environment
- Monthly scheduled-job and common integration error review
Incident handling
- Four-business-hour first-response target for site-down or blocked checkout
- 60 total minutes per month of minor fixes, replacing the lower-tier 30 minutes
- Provider coordination when a hosting or payment dependency is involved; vendor repair/fees excluded
INCLUDED BASELINE / LIMITS ADAPTED TO THIS PLAN
These included checks and tasks are shown here in full. Higher-tier quantities replace lower-tier quantities.
Availability and essential checks
- 24/7 automated uptime monitoring, with response during stated support hours
- Daily checks for reachability, HTTPS expiry and reported monitoring failures
- Monthly contact-form test and critical-page check
Platform software and dependency updates
- Weekly scheduled review of customer-managed CMS, extension and dependency updates appropriate to your platform
- Compatible routine updates with a restore point and post-update checks
- Priority assessment of critical security advisories; risky major upgrades scoped separately
Backup and recovery
- Daily off-site backup with 30 daily recovery points, up to 10 GB protected data
- Backup completion monitoring rather than assuming the hosting backup succeeded
- Quarterly test restore to an isolated environment
- Recovery coordination from a usable backup within the included fix allowance
Security and reporting
- Automated vulnerability/malware indicators and security alerts; no guarantee of prevention
- Monthly report of completed updates, backup status, availability and unresolved issues
NOT INCLUDED
A defined scope.
No hidden promises.
- Hosting/domain fees
- Product/order operations
- Payment processing fees
- ERP or bespoke integration repair
- Custom application runtime support
Third-party licences and subscriptions are separate. Extra approved work is $40/hour, minimum 30 minutes, with estimates agreed first and no automatic overage charge. Unused work/deliverables do not roll over.
Website care is not limited to one CMS or to websites built by IWORQS. We support suitable existing websites, hosted platforms and custom systems after reviewing the platform, access, condition and dependencies. Updates, backups and recovery tasks follow what that platform permits; vendor-managed software is not updated as if it were a self-hosted CMS. Enterprise platforms, custom runtimes and critical integrations may need an adapted scope and price. Licences and platform subscriptions remain separate.
THE WORKING AGREEMENT
Clear scope.
Clear expectations.
Supported platforms
Website care is not limited to one CMS or to websites built by IWORQS. We support suitable existing websites, hosted platforms and custom systems after reviewing the platform, access, condition and dependencies. Updates, backups and recovery tasks follow what that platform permits; vendor-managed software is not updated as if it were a self-hosted CMS. Enterprise platforms, custom runtimes and critical integrations may need an adapted scope and price. Licences and platform subscriptions remain separate.
Support hours & response
Monday–Friday, 09:00–18:00 Asia/Beirut, excluding public holidays. First human acknowledgement target, not guaranteed resolution. 24/7 monitoring does not mean 24/7 staffed support.
Work allowances & materials
Allowances reset monthly, including on annual billing. Unused work and deliverables do not roll over. Higher-tier allowances replace lower-tier fix time. Scheduled care checks are included separately. Management uses supplied ready-to-publish materials; new development and full copywriting are separate except for stated SEO deliverables.
Publishing & authorization
Management uses supplied ready-to-use materials. SEO uses verified business facts and one consolidated revision round per item. Routine publishing can follow an explicitly authorized standing editorial policy; exceptions and unsupported claims require review. Publishing permissions are agreed before work begins.
Software & external costs
Third-party licences, platform subscriptions, business email, hosting/domain fees unless expressly included, advertising spend and paid placement fees are separate. Unsupported integrations, pre-existing malware cleanup, major repairs, migrations and redesigns need a separate scope.
Cancellation & existing clients
Monthly service cancellation requested at least seven calendar days before the next term; SEO/bundle cancellation takes effect after the initial three-month term. Prepaid annual cancellation and any refund arrangements are confirmed in the written agreement, subject to mandatory rights. No automatic repricing or migration. Changes to an existing agreement require an accepted scope and price.
Enquiries & payments
All prices are USD, excluding applicable taxes. Your proposal confirms the scope, response targets, payment methods and final terms. This website accepts enquiries and does not collect payments or activate a subscription. Recurring invoicing is not recurring debit authorization.